Returns
If a bag is not what you hoped for, you may send it back. Here is how, in full, including the parts that are your right rather than our kindness.
Draft — to be confirmed by the studio’s legal advisor.
Fourteen days
You have fourteen days to change your mind about a bag, without giving any reason. The days run from the day you — or someone you named to receive it — take physical possession of it. If one order arrives as more than one parcel, they run from the day the last of them reaches you.
Telling us
Before the fourteen days are out, tell us plainly that you are cancelling. An email to hello@wearsorelia.com is enough; so is a letter or a telephone call to +357 99 463994. You may use the form at the foot of this page, but you do not have to — any clear statement will do. Sending the bag back without a word does not count as telling us, so please write first.
We will acknowledge you without delay, and in the same reply give you the address to send the bag to. Please wait for it rather than sending the bag to the address on our Terms page: the studio is moving, and we would rather your parcel arrived than be right about an old address.
Sending it back
Send the bag back without undue delay and in any case within fourteen days of telling us you have changed your mind. Posting it within those fourteen days is enough — it does not have to have reached us by then.
You pay the cost of sending it back. We are telling you so here, before you order, because that is the only way we may ask it of you. Please send it by a tracked service and keep the receipt: until it reaches us, the proof of posting is what protects you.
Your refund
We refund you within fourteen days of the day you told us you were cancelling, by the same means you paid by, and it costs you nothing. We may hold the refund until the bag is back with us, or until you show us you have sent it — whichever is sooner.
- The bagRefunded in full.
- Delivery to youRefunded, up to the cost of the cheapest standard delivery we offered to your address.
- A faster delivery you choseThe extra above standard delivery is not refunded.
- Sending it backPaid by you.
The condition it comes back in
You are welcome to handle the bag as you would in a shop — open it, look at it, feel the satin, try it against an outfit. If it comes back worn, marked or damaged beyond that, we may reduce your refund by the amount its value has fallen. We will always tell you why, and by how much, before we do.
Please keep the box and the tissue and send them back with the bag where you can.
If something is wrong rather than simply not right for you
This page is about changing your mind. A bag that arrives faulty, damaged or not as described is a different matter, and your rights there are longer and stronger: two years, with repair, replacement, a reduction in price or your money back, and the cost of return paid by us. The Terms page sets those out. Write to us either way and we will tell you which applies — it is never for you to work out.
Model withdrawal form
You may copy the lines below into an email if you would like a form to follow. You are not obliged to use it.
To Diana Gainullina, trading as Sorelia Studio, Flat 102, Gianni Ikonomidi 5, 8574 Paphos, Cyprus, hello@wearsorelia.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Date:
Signature (only if this form is sent on paper):
